Dear Guests,
Adhering to the following regulations helps ensure our guests' safety and highest comfort during their stay at Sleep Port.
I. SUBJECT OF REGULATIONS
These regulations have been prepared by TRANSDŹWIG S.C. and define the rules for the operation of the facility and the provision of accommodation services, the rules for making reservations, and the rules for providing services electronically via the SleepPort.pl website and through online booking portals.
The regulations apply to all Sleep Port guests and are an integral part of the agreement, which is concluded by making a reservation or check-in. By doing so, the guest confirms that they have read and fully accept the terms of the regulations and undertakes to comply with them.
The provision of services and the guest's stay in the facility are carried out in accordance with the rules specified in these regulations.
The facility regulations are available at the reception desk, in each apartment, and on the website www.SleepPort.pl.
The guest's caretaker is a receptionist/security guard - tel. 503 905 033.
II. DEFINITIONS
Regulations - these Regulations of the facility, defining the rules for the operation of the facility and the provision of accommodation services, the rules for making reservations, and the rules for providing services electronically via the website www.SleepPort.pl and through online booking portals.
Guest - a person who, by making a reservation or check-in at the facility, accepts the terms of the Regulations and concludes a contract for the provision of Services.
Facility - an accommodation facility operated under the Sleep Port brand by the company TRANSDŹWIG S.C. with its registered office in Poland, at Nowatorow 23 street, 80-298 Gdansk, taxpayer identification number: 9570857707.
Services - each of the services provided in accordance with the Regulations, in particular accommodation services and services provided electronically within the Service.
Service - the website www.SleepPort.pl enabling reservation through the reservation system.
Agreement - means the agreement for the provision of Services concluded electronically, the subject of which is the provision of the Service indicated in these Regulations.
Intentional triggering of a false fire alarm - activating the manual fire alarm button without justification of a real danger; using open flame, smoking, candles, etc. in places not intended for it.
III. HOTEL DAY
Rooms are rented for hotel days.
The hotel day starts at 2:00 PM on the day of arrival and ends at 11:00 AM the next day.
The guest is obliged to vacate the room on the last day of the hotel stay no later than 11:00 AM.
In case of failure to check-out by 10:00 AM, the Facility reserves the right to extend the guest's stay for another hotel day, provided that the given apartment has not been reserved during that time or earlier (thus charging the guest's account with relevant fees). Otherwise, it will be deemed as the guest's consent to enter and commission-based clearance of the rented room and storage of the left belongings. The Facility will send back these items at the guest's expense.
Upon the guest's request and subject to availability, the Facility may extend the hotel day for an additional fee. The request to extend the stay or prolong the hotel day should be reported at the reception desk by 6:00 PM the day before departure.
Items left in the apartment can be sent to the address indicated by the guest - at their expense. In the absence of such a disposition, the reception will store the items (excluding food items) for up to one year.
The Facility observes quiet hours from 10:00 PM to 6:00 AM the next day.
Guests and persons using the Facility's services should not disturb the peaceful stay of other guests. The Facility may refuse further services to guests who violate this rule and may remove the guest from the Facility without the possibility of compensation for a shortened stay.
IV. TYPE AND SCOPE OF SERVICE
The Service Provider provides accommodation services in accordance with the Act of August 29, 1997 on hotel services and services of tour guides and tourist guides. The services include in particular:
Accommodation service.
As part of the operation of the Facility, the Service Provider provides, in particular, conditions for full and unrestricted rest, safety of stay, and protection of personal data, professional service in the scope of provided services, and cleaning of the apartment after Guests' stay.
The stay of children under 6 years of age is free of charge, in which case the Facility does not provide a separate sleeping place.
The Facility accepts the presence of animals weighing up to 5 kg. Animals can stay on the premises for an additional fee of 50 PLN gross/day. The condition for the possibility of staying animals in the Facility is to report this fact at the time of booking or registration. Animals move around the facility on a leash and under the control of the owner. The animal owner is obliged to keep the animal in such a way as not to pose a threat to other guests, staff, and other people. The guest is obliged to remove any impurities left by the animal on the premises and around the Facility. In the event of unreported animals being brought onto the premises by the Guest or by persons visiting the Guest, the Guest - apart from the fee mentioned above - will be charged a fee of 500 PLN gross for the costs associated with cleaning and ozonating the apartment. Payment of the above amount does not exclude the possibility of pursuing claims on general terms when the costs of removing the effects of the stay of such an animal in the apartment are higher.
The Facility and the nearest area around it are covered by CCTV monitoring. Information on the processing of personal data through monitoring is available at the entrance to the facility, at the facility's reception, and on the facility's website in the document "Information clause - monitoring". The monitored area is additionally marked with a graphic sign along with written information.
V. BOOKING AND CHECK-IN
Reservations can be made through the SquareApartmentsGdynia.pl website, online booking portals, email, by calling the reception, or in person at the property.
During the booking process, it is necessary to accept the Regulations, provide personal data necessary to provide services (in particular: first and last name, address, stay dates, payment method) and pay the stay costs - depending on the regulations of the specific offer or individual agreements. All information regarding personal data protection can be found in the Privacy Policy available on the property's website as well as at the property's reception.
If the Guest does not specify the length of their stay during a direct booking, it is assumed to be one night.
Each reservation must be guaranteed by credit card details at the time of booking.
At the time of booking, the Guest is obliged to provide true and current personal data.
Reservations at the property can only be made by persons who have reached the age of 18 on the day of arrival.
After making a reservation, the Guest receives a system confirmation with details of the stay to the email address provided by the Guest.
In the case of a non-refundable reservation, the full amount for the stay will be charged at the time of booking or will have to be transferred by the Guest within the time specified in the reservation confirmation. In case of no payment, the reservation will be cancelled.
In the case of a reservation made on the day of arrival, email correspondence from the Guest will be treated as an order and will be subject to the cancellation terms of the reservation.
The property staff has the right to verify the identity of the Guest at check-in by showing their ID card or passport.
The property staff has the right to verify whether the credit card provided during the reservation belongs to the person making the reservation.
In any case, the full payment for the stay must be made before the apartment is handed over to the Guest.
The property may refuse to accept a Guest who grossly violated the Regulations during their previous stay.
The property reserves the right to refuse to accept a Guest without giving a reason.
In the event of the Guest leaving the property earlier than declared during the reservation, the payment for the unused stay time will not be refunded.
In the case of a flexible reservation, the fee for the Guest not showing up (without prior notice by email to info@sleepport.pl or SMS to +48 503 905 033) is equal to the cost of the first night.
In the case of a non-refundable reservation, the fee for the Guest not showing up is equal to the cost of the entire stay.
The Guest is obliged to pay for any additional costs related to their stay, including any additional services and goods ordered or used, no later than at the time of check-out. In case of not settling all the fees related to the stay, the Service Provider is entitled to charge the Guest's payment card for all services provided for their benefit.
The property reserves the right to charge a local tax in accordance with applicable regulations.
VI. PAYMENTS
Payments - The service provides guests with the possibility to make payments for the reservation of an apartment or online services through cooperation with an online payment operator. In the case of making a reservation in a way other than through the reservation system, payment is also possible by transfer, debit or credit card, or cash.
The facility reserves the right to pre-authorize the credit card or collect funds in the amount of 100% of the stay value in the case of a non-refundable reservation.
VII. CANCELLATION OR CHANGE OF BOOKING DATES
A reservation made under a flexible offer can be cancelled no later than 3 days prior to the start of the stay. Cancellation after this deadline results in the Guest being charged for the first night.
Cancellation must be communicated by email to rezerwacje@sleepport.pl or by text message to +48 503 905 033.
There is no possibility of a free cancellation for a non-refundable reservation. The amount charged by the Property at the time of booking will not be refunded.
Different conditions may apply for seasonal offers and those made through booking channels.
For a flexible offer, modification of the booking is possible up to 3 days before the check-in date.
Changing the stay dates for a flexible offer may result in a modification of the stay price and is subject to availability.
For a non-refundable offer, it is not possible to change the booking dates.
VIII. INVOICE FOR A BUSINESS CUSTOMER
The request for an invoice for a business customer should be made at the time of booking by providing the hotel with the company details (full name, address, and VAT identification number).
The guest should enter the invoice details in the reservation notes or in the additional information section.
According to the applicable rules for issuing invoices, failure to provide the above-mentioned details at the specified stage will result in the hotel's inability to issue an invoice at a later date.
IX. SERVICE PROVIDER'S LIABILITY
The Service Provider shall not be liable for non-performance or improper performance of obligations arising from the Regulations due to circumstances beyond the Service Provider's control, despite exercising due diligence.
Furthermore, the Service Provider shall not be liable for damages, including lost profits, incurred as a result of Guests' use of the Services in a manner contrary to the Regulations or applicable law.
Limitations of liability do not apply to a Guest who is a consumer within the meaning of Article 22 [1] of the Civil Code.
X. GUEST RESPONSIBILITY
In case of a fire, if possible, press the nearest manual fire alarm button and/or personally notify the hotel staff of the danger and follow the evacuation instructions indicating the direction of escape.
Due to fire safety, the use of an open flame in apartments is prohibited. Smoking is also prohibited on the premises due to the installed fire alarm system, including smoke detectors in individual rooms.
If a false fire alarm is intentionally triggered, the responsible person may be charged for the cost of the arrival of rescue services and security patrol.
The unwarranted use of internal fire hydrants and extinguishers will result in the cost of restoring the damaged equipment/exhausted extinguisher to its original state.
Children under the age of 13 should be on the premises under the constant supervision of their legal guardians. Legal guardians are financially responsible for any damage caused by their children.
For safety reasons, we recommend not leaning out of windows and taking all precautions, as well as supervising children who are near an open or partially open window.
The guest is fully responsible for any damages or destruction of hotel equipment and technical devices, caused by themselves or visitors.
The hotel reserves the right to charge the guest's credit card for any damages/losses discovered after their departure. If the credit card information is unavailable, the hotel has the right to request that the guest cover the repair or replacement costs (according to the list of compensation amounts provided in the regulations) as well as losses from lost revenue if the damage caused the apartment to be taken out of service. The value of lost revenue will be calculated based on the price list for that apartment during the period in which it was out of service due to damages caused by the guest. Payment according to the list of compensation amounts does not exclude the possibility of seeking claims on general terms if the costs of removing the damage or loss in the apartment are higher.
If a guest violates the regulations, the hotel may refuse to provide further services to them. The guest is obliged to immediately comply with the hotel's demands, settle the charges for their stay and any damages, and vacate the premises.
Each time a guest leaves the apartment, for safety reasons, they should turn off the TV, lights, close the faucets, windows, and entrance doors, and take good care of the access card to the apartment.
The hotel has the statutory right to pledge the things brought by the guest to the hotel in case of a delay or non-payment of the charges for the services rendered.
After checking into the hotel, the guest should become familiar with the equipment in the apartment and keep it in an undamaged condition. If there is any damage, it should be reported to the hotel staff immediately.
XI. INTELLECTUAL PROPERTY OF THE SERVICE PROVIDER
The informational resources and all other content of the website, such as texts, graphics, logos, buttons, images, are the intellectual property of the Service Provider or entities with whom the Service Provider has entered into appropriate agreements and are protected by Polish and international laws on the protection of intellectual property, in particular by the provisions of the Act of February 4, 1994 on copyright and related rights.
Copying, reproduction, or any other use in whole or in part of the information, data, or other content available on the pages of the Service or originating from it is prohibited without the prior written consent of the Service Provider, except for cases of permissible use arising from the generally applicable provisions of law.
XII. COMPLAINTS
The guest has the right to file a complaint related to the functioning of the Service and the provision of services by the Service Provider contrary to the conditions and principles specified in the Regulations.
All complaints, containing the guest's data, such as name, surname, email address, and a concise description of the objections raised, should be submitted through the contact address available on the main page of the Service under the "Contact" tab or in writing to the Service Provider's or Object's registered office address.
The Service Provider will consider the complaint within 14 working days from the date of its receipt. If the complaint concerns services provided electronically and cannot be considered within 14 working days, the Service Provider will notify the guest of the reasons for the delay and the expected date of consideration of the complaint.
If the information provided in the complaint needs to be supplemented, the Service Provider will ask the guest to provide it within the specified time for consideration of the complaint. In such a case, the deadline referred to in point 3 above runs from the moment of receiving the supplemented complaint by the Service Provider.
XIII. FINAL PROVISIONS
The Regulations come into force upon publication on the Facility's website and apply to reservations made after the date of publication.
The content of the Regulations may be changed. Guests will be informed of any changes by providing information on the Service Provider's website.
Smoking is strictly prohibited on the premises. In the event of a violation, the Guest will be charged a contractual penalty of PLN 1000 for each violation detected, and also undertakes to cover the costs of unjustified calls made automatically by the fire protection system.
The possession and use of illegal drugs is strictly prohibited on the premises. In the event of a violation, the fact will be reported to the police, and the Guest will be required to leave the facility immediately without the right to a refund for any shortened stay at the facility.
Dangerous items, such as weapons, ammunition, flammable materials, illuminating materials, etc., are not allowed to be stored in the apartments.
Acquisition and street sales are prohibited on the Facility's premises.
Guests are not allowed to make any changes to the apartments and their equipment except for minor furniture and equipment rearrangements that do not compromise their functionality and safety.
In the event of a lost electronic access card, the Service Provider will charge the Guest a fee for its loss.
Any disputes arising between the Service Provider and a Guest who is not a consumer within the meaning of Article 22[1] of the Civil Code shall be settled by the court having jurisdiction over the Service Provider's registered office.
Within the limits set by the mandatory provisions of the law, the invalidity of any provision of the Regulations shall not affect the validity of the remaining provisions of the Regulations.
Polish law is applicable.
Compensation for any damages/losses at Sleep Port:
Painting of the apartment/corridors caused by the violation of the smoking ban in force at the facility or permanent damage to wall surfaces (painting, scratches, and other mechanical damage) - the charge is determined after the protocol is drawn up and in accordance with current material and labor prices.
Breaking of the sink, toilet bowl, damage to the shower cabin, mirrors, bathroom tiles - the charge is determined after the protocol is drawn up and in accordance with current material and labor prices.
Permanent damage to furniture, apartment equipment, and facility - the charge is determined according to the purchase price of the product.
Permanent damage to building joinery or its equipment - the charge is determined according to the value and installation.
Damage or wetting of the bed - PLN 450.00
Damage or loss of a bed sheet - PLN 100.00
Damage or loss of a duvet cover - PLN 120.00
Damage or loss of a pillowcase - PLN 30.00
Damage or loss of a large towel - PLN 50.00, small towel - PLN 30.00
Damage or loss of an electronic access card/room key - PLN 50.00
Incorrect use of a fire extinguisher - the charge is determined according to the purchase price of the fire extinguisher.
